Terms of sale
The rules for buying from the MYDA shop, purchasing tickets and enrolling online, from the MYDA website and app.
Who sells
MYDA Società Sportiva Dilettantistica a r.l. (MYDA SSD a r.l.), Via G. E. Palanza 91, 67051 Avezzano (AQ). VAT no. IT02120230665, tax code 90055030663. Email: [email protected], telephone +39 0863 420650. These terms apply to purchases made on the website www.myda.world and in the MYDA app.
Prices and orders
Prices are in euros and include VAT where due. The contract is concluded when you receive the confirmation email with the order code. Before confirming you can check and correct your cart and your details.
Payment
Online: by card, Apple Pay or Google Pay through Stripe. Card data is processed by Stripe and does not reach MYDA.
Pay on collection: if you choose in-store collection you can pay at the time of collection, in cash or by card. We set the items aside for 5 days from the reservation: if you do not collect them by the date stated in the email, the order is cancelled automatically and the items return to sale, at no cost to you.
Delivery and collection
Free collection at the MYDA studio at Via G. E. Palanza 91, Avezzano, during front desk hours (Monday to Friday, 2:00 pm to 10:00 pm), once you receive the notice that the order is ready.
Shipping: in Italy €7, free for orders of €60 or more; abroad €18. Estimated times: 3–5 working days in Italy. The cost is shown before payment.
Right of withdrawal (shop)
For shop items you have 14 days from collection or delivery to withdraw without giving any reason (arts. 52 et seq. of the Italian Consumer Code). Write to [email protected] stating the order code; then return the items within 14 days, intact and unused, to the studio or by post at your own expense. We will refund you within 14 days of your notice using the same payment method you used, including the cost of standard shipping; we may wait to receive the items before refunding. Personalised or made-to-measure items are excluded.
Warranty
Items are covered by the statutory warranty of conformity for 2 years from delivery. In case of a defect, write to us: repair, replacement or refund in accordance with the Consumer Code.
Event tickets
Tickets for shows and events on a specific date carry no right of withdrawal (art. 59, letter n, of the Consumer Code). If the event is cancelled we refund the ticket price; if it is postponed you can use the ticket for the new date or request a refund by the date stated in the notice. The ticket with the QR code must be shown at the entrance; numbered seats are those chosen at the time of purchase.
Online enrolments and subscriptions
If you enrol in courses at a distance (MYDA app or www.myda.world) you have 14 days from the conclusion of enrolment to withdraw without giving a reason (arts. 52 et seq. of the Consumer Code). Withdrawal must be communicated within the deadline from the MYDA app, at [email protected] or by post to MYDA SSD a r.l., Via delle Olimpiadi 89, 67051 Avezzano (AQ), using the form in the Pre-contractual information or any explicit statement.
Enrolment is concluded when MYDA confirms the course, after you sign the documents with the 6-digit code sent to your email and make the payment due. If you ask to start classes before the 14 days end (using the dedicated, optional tick box) and then withdraw, you pay only for the part of the service already provided.
After the 14 days, the withdrawal rule in point 8 of the season's MYDA Regulations applies: with the monthly subscription, a withdrawal notified by the 25th takes effect from the following month; with the quarterly subscription, the quarter already started is due in full and the next one is not renewed if the withdrawal arrives by the 25th of the last month. Fees, due dates and membership fee are those in the Regulations and in the summary you see before confirming.
Refunds
Refunds are made using the same payment method used (card through Stripe, or cash or POS for those who paid on the premises), unless otherwise agreed.
Support and complaints
For any problem write to [email protected] or on WhatsApp: we reply Monday to Friday. For disputes, the court of the consumer's place of residence has jurisdiction.
Personal data
We process your data as described in theprivacy notice.